Vimal Kirti Singh, former principal secretary, energy, Jharkhand, pointed out that authorities should be alert enough to protect the rights of citizens so that they do not have to go to court to secure them. He also advised automation and digitization wherever possible to promote transparency and efficient governance. “Karnataka has made sure that the number of property disputes there goes down. It has computerized records, making it easy for people to access them and confirm which piece of land belongs to whom and who has paid for it. In comparison, the people of Jharkhand still take ages to figure out the same thing,” he said.

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